Support Centre
Please find helpful resources below. If you can't find the answer you are looking for, please contact us.
Warranty
Get details on our comprehensive protection plan and learn how to register your premium earbuds for extended coverage.
Shipping and Returns
Information on delivery timeframes, tracking options, and our hassle-free return process if you're not completely satisfied.
Launch Offer Terms and Conditions
Understand the benefits and guidelines of our exclusive Launch offer for this limited period.
Safety and Warnings
Essential information to ensure safe usage of your earbuds during various activities and environmental conditions.
Contact Tzuka
Reach out to our dedicated support team for personalised assistance with any questions or concerns.
Frequently asked questions
To reserve your pair of TZ7 Ultra earbuds, please place a £20 holding deposit. The deposit will be deducted from the final price when you complete your order.
We will notify you via email that your order is ready, and the final balance can be taken. Customers must complete their purchase within 7 days of being notified that orders are ready for completion. If the purchase is not completed within this period, the reserved earbuds will be released for sale to other customers, and the deposit will be forfeited.
The deposit is only refundable if we are unable to fulfill orders before the 31st of December 2025.
You’ll have 7 days to complete your order and redeem your reserved pair. If you don’t complete the purchase, your earbuds will be released for others to buy, and your deposit won’t be refunded.
Orders are expected to be fulfilled before December 31st 2025. If there are delays beyond this, you can request a deposit refund.
We offer standard and express shipping options. In the UK, standard shipping (3-5 business days) is free, but express options are also available for a small additional cost.
Yes, we ship worldwide. Additional shipping fees apply for orders outside the UK. See our Shipping Policy for full details.
After receiving your earbuds, you can return unused products within 14 days for a full refund. Contact our support team to initiate a return at info@tzuka.com.
Tzuka earbuds use precision-engineered balanced armature drivers, delivering studio-grade audio with rich detail and clarity. Expertly tuned, they create immersive sound signatures that even rival premium over-ear headphone models.
FreedomMode lets you store up to 60 hours of audio directly on your earbuds, so you can listen without a phone or Bluetooth connection.
Simply press once, and then press and hold the multifunctional button to toggle between modes seamlessly.
A full charge takes around 90 minutes, providing up to 7 hours of playback.
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Yes, a built-in MEMS microphone ensures clear calls and supports voice commands.
HearThrough Mode amplifies external sounds, letting you stay aware of your surroundings while wearing your earbuds.
Yes, button functions can be customised in the Tzuka app for a personalised experience.
We include three ear tip sizes in every order to ensure a secure and comfortable fit for all users.
The Active Leash secures your earbuds to a cord that sits around the back of your neck. Should your earbuds become dislodged during swimming or exercise, they will simply hang around your neck.
The Tzuka app is available on iOS and Android devices.
Your warranty is activated by registering your earbuds in-app, and is valid from the date of purchase. Keep your order confirmation for proof of coverage.
You can reach us at info@tzuka.com for any inquiries.