Shipping Policy
Effective date: 14 May, 2025
At Tzuka, we’re dedicated to ensuring your order reaches you quickly and securely. Below, you’ll find everything you need to know about our shipping options and policies.
Order Processing Times
Orders are processed within [X] business days after payment confirmation.
Please note that we do not process or ship orders on weekends or public holidays.
In the event of high order volumes, processing times may take longer. Any delays will be communicated via email.
Shipping Options
We offer the following shipping options to meet your needs:
Standard Shipping
Estimated delivery within [X] business days.
Express Shipping
Faster delivery within [X] business days (additional fees apply).
Next-Day Delivery
Available for orders placed before [X] time on business days (additional fees apply).
The availability of these options may vary based on your location.
Domestic Shipping
Shipping Times
[Provide estimated delivery times for domestic orders].
Shipping Costs
[Provide information about standard, express, or free shipping thresholds for domestic orders].
International Shipping
Shipping Times
[Provide estimated delivery times for international orders].
Shipping Costs
[Provide information about standard, express, or free shipping thresholds for international orders].
Please note: International orders may incur customs duties, taxes, or fees, which are the responsibility of the customer.
Tracking Your Order
Once your order is dispatched, you will receive a shipping confirmation email with tracking details. Tracking updates may take up to [X] hours to appear.
Damaged, Lost, or Missing Items
For damaged items, please contact us at [Tzuka email address] within [X] days of delivery and include photos of the item and packaging.
If your order is lost or missing, notify us within [X] days of the expected delivery date so we can assist you.
Additional Information
For details on returns and refunds, please refer to our [link to Returns Policy page].
If you have any questions or need further assistance, reach out to us at [Tzuka email address] or [Tzuka phone number].