Shipping Policy
Effective date: 14 May, 2025
At Tzuka, we’re dedicated to ensuring your order reaches you quickly and securely. Below, you’ll find everything you need to know about our shipping options and policies.
Order Processing Times
Orders are processed within 1 business day after payment confirmation.
Please note that we do not process or ship orders on weekends or public holidays.
In the event of high order volumes, processing times may take longer. Any delays will be communicated via email.
Shipping Options
We offer the following shipping options to meet your needs:
Standard Shipping
Estimated delivery within 3–4 business days.
Express Shipping
Faster delivery within 1–2 business days (additional fees apply).
Next-Day Delivery
Available for orders placed before 2pm on business days (additional fees apply).
The availability of these options may vary based on your location.
Domestic Shipping
Shipping Times
Standard delivery: 3–4 business days. Express delivery: 1–2 business days.
Shipping Costs
Shipping costs are calculated at checkout based on your selected delivery option.
International Shipping
Shipping Times
Pre-orders are currently shipped to the United Kingdom only. International customers who place a pre-order will be notified once we have obtained the required certification to ship to their country, at which point their order will be dispatched.
Shipping Costs
International shipping costs and delivery times will be confirmed when shipping becomes available in your region. We will contact you directly before processing your shipment.
Please note: International orders may incur customs duties, taxes, or fees, which are the responsibility of the customer.
Tracking Your Order
Once your order is dispatched, you will receive a shipping confirmation email with tracking details. Tracking updates may take up to 12 hours to appear.
Damaged, Lost, or Missing Items
For damaged items, please contact us at info@tzuka.com within 7 days of delivery and include photos of the item and packaging.
If your order is lost or missing, notify us within 7 days of the expected delivery date so we can assist you.
Additional Information
For details on returns and refunds, please refer to https://www.tzuka.com/support/returns.
If you have any questions or need further assistance, reach out to us at info@tzuka.com.