SHIPPING
POLICY

Effective date: 10 August, 2026

Everything you need to know about how and when your order reaches you.

Where We Ship

We currently deliver to United Kingdom addresses only. New reservations and orders are available only to customers with a UK delivery address.

We intend to open other territories once we have the certifications and approvals required in those markets. If you are outside the UK and would like to be notified, email info@tzuka.com.

If you placed a reservation from outside the United Kingdom before 10 August 2026, your reservation stands and is governed by a separate Legacy International Reservation Notice issued to you directly.

Delivery Costs

  • Standard UK delivery is free. There is no delivery charge on your order.
  • Express and next-day options are available at additional cost, shown at checkout before you pay.

Order Processing Times

Orders are processed within 1 business day after payment confirmation. We do not process or dispatch orders on weekends or public holidays.

In the event of high order volumes, processing may take longer. We will tell you by email if that affects your order.

Pre-orders are different: your order is dispatched when your production batch is ready. Current timings are set out in our Deposit Reservation Terms.

Delivery Options

Standard delivery — free

Estimated delivery within 3–4 business days of dispatch.

Express delivery

Estimated delivery within 1–2 business days of dispatch. Additional cost, shown at checkout.

Next-day delivery

Available for orders placed before 2pm on business days. Additional cost, shown at checkout.

Tracking Your Order

Once your order is dispatched you will receive a confirmation email with tracking details. Tracking updates can take up to 12 hours to appear.

Damaged, Lost, or Missing Items

Your order remains our responsibility until it is delivered to you. If anything arrives damaged, or does not arrive at all, contact us at info@tzuka.com and we will put it right.

  • Please tell us as soon as you reasonably can — it helps us claim against our carrier — but this is a request, not a deadline, and it does not affect your statutory rights.
  • For damaged items, photographs of the item and packaging help us resolve things quickly. Send them where possible; they are not a condition of your rights.
  • Your rights in relation to faulty or damaged goods, including the 30-day right to reject, are set out in our Returns Policy.

Additional Information

For details on returns, cancellation and refunds, see our Returns Policy.

If you have any questions, reach out to us at info@tzuka.com.